$200 peace of mind
After being lied to and taken advantage of by another transmission shop in Manchester, I took my car to Russell Automotive to have them take a look at the questionable work that had been done. Immediately their Service Writer Scott O'Neill was helpful & friendly. I explained my situation - which included having been issues a fake ATRA warranty for a transmission rebuild at the original shop - and he then walked outside with me to do a basic visual inspection of my transmission. After a few minutes, Scott suggested I bring it back in for further inspection by Wayne Russell, the owner of their shop, at their next available appointment which coincidentally was less than 2 days later. Even then Scott spoke to me for a while - past their regular hours of operation even - just to make sure they fully understood my situation. He also encouraged me to not fret about it until they can look at it in more detail because I wouldn't be able to do anything with it until Wayne was in, and this made me truly feel much better.
When I took my vehicle back for my appointment, they got to my car right away. I had prepared to be there for a few hours, but within 15 minutes they called me back to discuss what they found. They helped me take meaningful photos and prepared a statement to dispute what work had actually been done on the transmission by the other company. Wayne and his team continued to be very helpful and friendly amidst this very frustrating time - and free of charge.
Although I moved back home after school, Wayne continued to have correspondence with me and made sure that I got the issue resolved which is why above ANY other transmission shop in the country, I would recommend Russell Auto for your transmission needs! I talked with him quite a bit and it is clear to me that he only wants to help his customers. On his website, he has helpful hints on how to avoid transmission trouble which can save you a lot of money in the long run. His staff only do their absolute best work all of the time and really care about all of their customers. The cost of the work is absolutely worth it. You may find a quote for $200 less, just like I did, but I would highly recommend going with Russell Auto because you will find that $200 is your peace of mind and life of your car will thank you! I wish I had chosen his shop from he start. I know I would have been much, much happier.
- Christine, New Hampshire college student, TX